Hypergene Case Management enables public authorities to collate relevant information and gain an overall view of case management from various business systems. This makes the application into powerful support for continuous monitoring and analysis of the authority’s case management. It also serves as a tool for operational work on developing case processing and allocating resources, and for supporting quality-assurance of case registration and reporting processing outcomes.
Tracking case flows
Functionality for proceeding from overall KPIs and trends through analysis functionality, right the way down to individual case detail, is a consistent theme of reports in all applications. It is also possible to click through to the latest case. Access to information can be controlled the way the authority wants, in terms of Swedish personal data protection legislation and confidentiality.
A tool for continuous improvement
Managers and staff can easily track variances and identify steps that could be more effective in their processes to support the authority’s ongoing change processes, through Lean for example. Hypergene enables information in case management systems to be used appropriately, through means including complete reports to track and analyze processing times and productivity.
Hypergene enables managers to get an overview of staff members’ workloads easily, and re-allocate cases with just a few clicks, through direct links to the case management system.
Communicating processing times externally
Hypergene for Public Authorities can be utilized to communicate current processing times externally on the authority’s website, for example. This is consistent with the endeavor to achieve accessible and open central government administration that develops services for residents and other target groups.
Experience of central government case monitoring
Hypergene’s operational consultants possess long-term experience of practical work on central government case management. They know how to assure quality right through the chain from registering individual cases to reliability of an individual KPI. They possess the experience of how Hypergene can be configured to fit your authority’s specific needs.