With Hypergene, Viking Line has access to improved decision guidance for procurement, planning and monitoring

We now have a flexible and user-friendly system that fully supports our transition to rolling 12-month forecasts,” says Mats Engblom, Chief Business Control and Planning at Viking Line.

Challenge:

  • Transition from traditional budgeting work to a 12-month rolling and driver-based forecast
  • The need for a user-friendly tool

Solution:

  • Budgeting and Forecasting, Monitoring and Analysis with the option of Performance Management

Result:

  • A flexible and user-friendly system that delivers an improved overview and simpler processes

Challenge

When ferry operator Viking Line wanted to replace its traditional budgeting work with a rolling, driver-based 12-month forecast, it soon discovered that its existing decision-support system was unable to cope. Driver-based budgeting means that the starting point is anything that drives, or changes, the budget, which in the case of Viking Line means that the budget is revised regularly and automatically depending on, for instance, the number of passengers. With this transition in mind, coupled with the fact that the decision-support system they had was unable to meet the organisation’s requirements for user friendliness, Viking Line decided to invest in a new solution.

Solution

“We conducted a thorough procurement with a number of system vendors, at the end of which we chose Hypergene. There were several reasons for this, with the user interface being one of most important. The flexibility of the program also worked in Hypergene’s favour,” says Mats Engblom, Chief Business Control and Planning at Viking Line.

Alongside Budgeting and Forecasting, Viking Line also decided to implement Monitoring and Analysis, with the option of Performance Management, in a manner that breaks down overall plans into targets, key performance indicators and activities throughout the organisation.

Result

Using Hypergene, Viking Line can, among other things, monitor all important parameters on board linked to sales, food and entertainment. For example, the system can report daily on how a particular category of goods is selling on board a specific vessel, which categories of customer were on board at the time, and how satisfied they were. Something that can be used both to monitor performance and plan for the future. Viking Line’s solution also includes important check lists that are used as support for employees, and a reporting system for distribution within the organisation. According to Mats Engblom, Hypergene’s system meets all expectations and the company is pleased with the solution.

“We now have a flexible and user-friendly system that fully supports our transition to rolling 12-month forecasts.”

Addressing other companies that may be looking to invest in a new decision-support system, he adds: “Think very carefully about why you need to invest in decision support. You also need to consider carefully which processes you intend to use that decision support for, whether it will replace anything or is something new.”

Each year 6.5 million people choose to cross the Baltic Sea on one of Viking Line’s ferries. Viking Line offers passenger services, recreation and cargo carrier services on the vessels Gabriella, Mariella, Amorella, Rosella, Viking Cinderella, Viking XPRS and on the new flagship Viking Grace. The company has approx. 2,800 employees, reported a turnover of approx. EUR 520 million in 2016, and is listed on NASDAQ Helsinki.

 

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Hypergene in brief

Hypergene is a tech company operating in the decision-support market. Our web-based product helps customers to plan, monitor and analyze their business – thereby steering their organizations towards set goals. The key is a product consisting of three interacting, user-friendly components: Performance Management, Budgeting and Forecasting as well as Monitoring and Analysis. Each component stands on its own merits while together they comprise an effective holistic solution for business management. 

Hypergene is evolving and growing at a fast pace as more and more customers choose us. We currently have approximately 150 employees and are continually on the lookout for new colleagues. In 2014 we were named Marathon Gazelle of the Year by Dagens Industri and one of Sweden’s most innovative tech companies by Computer Sweden.

 

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